5-Week Play Sessions: DUPR 3.65+ / 60%+

Cancellation Policy

Playing Session Policy 1. No Refunds on booked Playing Sessions. Once a session or a package is booked, refunds are not issued. 2. Playing Sessions are either All-Level Play or Leveled Play with a required DUPR rating and a required Reliability Score. Please ensure you book into a session that matches your skill level and meets any DUPR requirements listed. 3. Players with a higher DUPR rating may choose to join a lower-rated session to accompany a family member or friend. In such cases, they are expected to adjust their level of play and remain considerate of the session’s intended skill level to ensure a positive and inclusive experience for all participants. 4. Players with a lower DUPR rating are not permitted to join sessions intended for higher-rated players, in order to maintain competitive balance and ensure player safety. If you book a session that is higher than your skill level, your spot will be cancelled and a credit minus a 5% processing fee will be issued to your account. 5. If you can’t make it, you may or may not offer your spot to another player via the community chat. It's your responsibility to make sure your replacement meet the DUPR requirements for the session. 6. You are welcome to request reimbursement directly from the player taking your spot. Note: All payment exchanges are solely between players. The organizer does not facilitate or guarantee these transactions. 7. Any double bookings will be cancelled and refunded with a 5% processing fee deducted. 8. If you are booking on behalf of another player, please ensure you use their full details, including their email address, not yours. This helps avoid duplicate bookings and unnecessary cancellations. 9. The Organizer reserves the right to combine skill levels if required.

Contact Details

• Haber Recreation Centre, Tim Dobbie Drive, Burlington, ON, Canada