Cancellation Policy:

1. Full Refund: Cancellations made 7 days or more before the competition are eligible for a full refund, minus a 2.5% administrative fee.
2. Partial Refund (50%): Requests made 72 hours before the event will receive a 50% refund, minus a 2.5% administrative fee.
3. No Refund: Cancellations made less than 72 hours before the event are not eligible for a refund.

 

Refund Request Process:
1. All refund requests must be sent via email to picklehub@ascpicklehub.com.
2. Requests sent via WhatsApp, Facebook, or other personal channels will not be accepted.
3. All refunds (full or partial) are subject to a 2.5% administrative fee.
4. Any Pickles (Loyalty Points) redeemed for the booking will not be refunded.

5. If you cancel a paid session and receive a refund, the points earned for that session will be deducted as well.

 

Transfer Option: 
If no refund or only a partial refund applies, players may offer their spot to someone on the event waitlist through the Admin Team. Waitlisted players can arrange direct payment with the registered player to take their spot.

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📌 Book wisely and carefully to avoid cancellation fees.